"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

"This book explores the emerging realm of swarm intelligence, which finds its basis in the natural social behavior of animals, and applies to apply this behavior to independent intelligent agents, creating complex solutions for real world applications"--Provided by publisher.