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Knowledge management and drivers of innovation in services industries
Ordóñez de Pablos, Patricia (contributor);  … - 2012
management fields, outlining areas on knowledge management, innovation, information technologies and systems, and services …1. ALSA CHINA: knowledge management and drivers of development and innovation / Andrés Cosmen -- 2. Knowledge in … entrepreneurship and innovation activities / George M. Korres -- 8. Achieving competitive advantage through innovation: the case of the …
Persistent link: https://www.econbiz.de/10011727389
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Services customization using web technologies
Kardaras, Dimitrios - 2012
1. E-service customization: the provider perspective -- 2. E-service customization: the consumer perspective -- 3. Technologies for e-service customization -- 4. E-service composition -- 5. Service customization strategies -- 6. Business processes design for service customization -- 7. Case...
Persistent link: https://www.econbiz.de/10011727407
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Mobile services industries, technologies, and applications in the global economy
Lee, In (contributor) - 2013
"This book fosters a scientific understanding of mobile services, provides a timely publication of current research efforts, and forecasts future trends in the mobile services industry and its important role in the world economy"--Provided by publisher.
Persistent link: https://www.econbiz.de/10011727510
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Implementation and integration of information systems in the service sector
Wang, John (contributor) - 2013
"With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of...
Persistent link: https://www.econbiz.de/10011727615
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E-business models, services, and communications
Lee, In (contributor) - 2008
"This book provides researchers and practitioners with valuable information on recent advances and developments in emerging e-business models and technologies. It covers a variety of topics such as e-business models, telecommunication network utilization, online consumer behavior, electronic...
Persistent link: https://www.econbiz.de/10011726012
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Outsourcing and offshoring of professional services : business optimization in a global economy
Gupta, Amar (contributor) - 2008
"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students,...
Persistent link: https://www.econbiz.de/10011726500
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Robotics, automation, and control in industrial and service settings
Luo, Zongwei (ed.) - 2015
"This book meets the challenges presented by the rise of ubiquitous computing by providing a detailed discussion of best practices and future developments in the field of automation and robotics"--Provided by publisher.
Persistent link: https://www.econbiz.de/10011728300
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Student satisfaction and learning outcomes in e-learning : an introduction to empirical research
Eom, Sean B. (contributor); Arbaugh, J. B (contributor) - 2011
"This book familiarizes prospective researchers with processes and topics for conducting research in e-learning, addressing Theoretical Frameworks, Empirical Research Methods and Tutorial, Factors Influencing Student Satisfaction and Learning Outcomes, and Other Applications of Theory and...
Persistent link: https://www.econbiz.de/10011727112
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Cases on consumer-centric marketing management
Jham, Vimi (ed.); Puri, Sandeep (ed.) - 2014
Understanding consumer behavior through mental accounting: evidence from Turkish consumers / Tugba Ucma, Ali Naci Karabulut, Ali Caglar Uzun -- What went wrong? / Bhavna Bhalla -- Case study on relationship marketing / Bhawana Sharma, Tulika Sood -- A line in water: a case of customer...
Persistent link: https://www.econbiz.de/10011727810
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Evaluating websites and web services : interdisciplinary perspectives on user satisfaction
Yannacopoulos, Denis (ed.); Manolitzas, Panagiotis (ed.);  … - 2014
"This book explores some of the various approaches to the study and assessment of Internet technologies, providing scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services in a variety of functional areas, from government and...
Persistent link: https://www.econbiz.de/10011727946