"This book focuses on providing readers a comprehensive understanding of the development cycle of enterprise service computing. Covered topics range from concept development, system design, modeling, and development technologies, to final deployment. Both theoretical research results and...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

The pervasive use of technology in business organizations has created a critical dependency on IT that calls for a specific focus on IT governance. This book presents insight gained through literature reviews and case studies to provide practical guidance for organizations that want to start...

"This book compiles the shared experiences of e-government designers and practitioners with a focus on technological design, detailing the different technological nuances that need to be incorporated into successful e-government designs"--Provided by publisher

"This book examines the cutting edge of PM in the form of software as electronic mediation of work. It examines three areas: PM as a social process in the implementation of IT; IT as a social process of work; and theories and models of collaboration and facilitation by IT and Project Management"--

"This book disseminates current technological innovations and applications in the emerging field of information systems and informatics applications in the healthcare industry while directing frameworks to advancing healthcare and clinical practices and research"--Provided by publisher.

"This book explores the issues and current trends on open, online, flexible education and technology enabled learning. It also provides a wide range of international research focusing on ubiquitous and inclusive learning in a digital era"--

"This book discusses the Semantic Web, as an extension of the current World Wide Web in which information is given well-defined, better enabling computers and people to work in cooperation"--Provided by publisher.