The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

"Detailing the functions, issues and trends of service composition, this book offers the most relevant research and models pertaining to the design and maturity of semantic use"--Provided by publisher.

In the new millennium, the competence of most organizations will depend on innovative deployment of new technologies for effectively managing knowledge networks for organizational performance. Many such "virtual" organizations using information and knowledge as their fundamental bases are...

The lack of formal semantics of applications and services to be integrated into business processes makes it difficult for software engineers and developers to interconnect heterogeneous applications. This book provides methods that incorporate and streamline processes that allow employees,...

"This book offers the latest research and development within the field, filled with case studies, research, methodologies and frameworks from contributors around the world and addressing a wide range of subject matters, levels of technical expertise and development, and new technological...

Current IT developments like component-based development and Web services have emerged as effective ways of building complex enterprise-scale information systems and providing enterprise application integration. To aid this process, platforms such as .NET and WebSphere have become standards in...

"This book focuses on performance and dependability issues associated with service computing and these two complementary aspects, which include concerns of quality of service (QoS), real-time constraints, security, reliability and other important requirements when it comes to integrating...

"This book offers practical and useful guidelines, models, and techniques for improving software processes and products for small and medium enterprises, utilizing the authoritative, demonstrative tools of case studies and lessons learned to provide academics, scholars, and practitioners with an...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...