"This book provides an overview of theoretical and empirical research on knowledge management generation in the Web 2.0 age, highlighting knowledge management evolution with a global focus and investigating the impact knowledge management 2.0 has on business models, enterprise governance and...

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.

This book blends theory and practice to provide practical knowledge and guidelines to enterprises wishing to understand the importance of managing documents to their operations along with presentation of document content to facilitate business planning and operations support. This book gives...

In the new millennium, the competence of most organizations will depend on innovative deployment of new technologies for effectively managing knowledge networks for organizational performance. Many such "virtual" organizations using information and knowledge as their fundamental bases are...

This book addresses flexibility of both business and information systems through component technology at the nexus of three seemingly unrelated disciplines: service-oriented architecture, knowledge management, and business process management. It presents research on agile, adaptive processes and...

Current IT developments like component-based development and Web services have emerged as effective ways of building complex enterprise-scale information systems and providing enterprise application integration. To aid this process, platforms such as .NET and WebSphere have become standards in...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

Cases on Information Technology Planning, Design and Implementation brings together a variety of real-life experiences showing how other companies and organizations have successfully, or not so successfully, planned, designed, and implemented different applications using information technology....

The pervasive use of technology in business organizations has created a critical dependency on IT that calls for a specific focus on IT governance. This book presents insight gained through literature reviews and case studies to provide practical guidance for organizations that want to start...