Management Considerations / Norm Archer, Judith Gebauer -- 3. Online Exchanges and Beyond: Issues and Challenges in Crafting …Section II. Supply Chain Management Issues in B2B eCommerce: 5. From EDI to Internet Commerce in Supply Chain … Management: The Singapore Experience / Seng Kwong Gwee, Albert Wee Kwan Tan -- 6. Manufacturing Connectedness: Managerial …

-Oriented Technology Planning and Management Process / James I. Penrod, Ann F. Harbor -- Chapter V. Development of an Information Kiosk for …

Natário, João Couto, Maria Borges Tiago, Ascensão Braga -- 8. Entrepreneurship competencies and management capabilities for …

management"--Provided by publisher. …1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose … Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …

introduction to the green IT balanced scorecard as a strategic IT management system / Yulia Wati, Chulmo Koo -- 8. A new … model for sustainability and greening through information technology management / A.T. Jarmoszko ... [et al.] -- 12. Price … relationships in the EU emissions trading system / Julien Chevallier -- 13. Carbon as an emerging tool for risk management / Tenke …

Deschoolmeester -- 6. Measuring IT service management performance: a model development / Francis Gacenga ... [et al.] -- 7. Fuzzy … information systems performance management system: the case of an insurance corporation / Angela Perego …

Viehland -- Chapter III. Workflow-Supported Invoice Management: The Case of a System Implementation at a German Media Company … of Dairy Farm Group Between Redesigning of Business Processes and Rebuilding of Management Information Systems / Eugenia …-min Kim, John Price -- Chapter XVI. Identifying Business Processes for, and Challenges to, Electronic Supply Chain Management …

, including e-commerce, e-services, outsourcing applications, and consumer resources management. …