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Information technology governance and service management : frameworks and adaptations
Cater-Steel, Aileen (contributor) - 2009
"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the … strategic and tactical value provided by effective service management"--Provided by publisher. …. IT governance-based IT strategy and management : literature review and future research directions / Junghoon Lee …
Persistent link: https://www.econbiz.de/10011726281
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Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter (contributor); Spath, Dieter. (contributor) - 2011
management"--Provided by publisher. …1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose … Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …
Persistent link: https://www.econbiz.de/10011726945
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Business strategies for information technology management
Kangas, Kalle - 2003
management of information technology for increasing organizational performance and gaining strategic advantages. The betterment … information technology and implementation management are also presented. … the Firm: The New Paradigm for Information Resources Management? -- Chapter X. A Theoretical Framework for Measuring the …
Persistent link: https://www.econbiz.de/10011725857
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Cases on information technology planning, design and implementation
Khosrowpour, Mehdi (contributor) - 2006
-Oriented Technology Planning and Management Process / James I. Penrod, Ann F. Harbor -- Chapter V. Development of an Information Kiosk for …
Persistent link: https://www.econbiz.de/10011725872
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Handbook of research on enterprise systems
Gupta, Jatinder N. D.. (contributor);  … - 2009
User-Focused Identity Management / Manish Gupta, Raj Sharman -- Next-Generation IT for Knowledge Distribution in …
Persistent link: https://www.econbiz.de/10011726176
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Managing very large IT projects in businesses and organizations
Guah, Matthew W. - 2009
1. Introduction to very large IT projects -- 2. The field of project management -- 3. Why implement very large IT … -- 8. Ergonomics of very large IT projects -- 9. Service-oriented architecture -- 10. Business process management -- 11 …. Outsourcing and escalation issues in VLITPs -- 12. VLITP management framework -- 13. Case Study I : national program for IT -- 14 …
Persistent link: https://www.econbiz.de/10011726414
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Advances in enterprise information technology security
Khadraoui, Djamel (contributor);  … - 2007
Agudo, Javier Lopez, and Jose A. Montenegro -- 9. From DRM to enterprise rights and policy management : challenges and … and Kenrick Mock -- 13. Prevention and handling of malicious code / Halim Khelafa -- 14. Security risk management … management of security constraints in advanced enterprises / R. Manjunath -- 18. Assessing enterprise risk level : the CORAS …
Persistent link: https://www.econbiz.de/10011725787
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Business dynamics in information technology
Gottschalk, Petter - 2007
-- 4. Dynamics of E-Business Infrastructure -- 5. Dynamics of Knowledge Management Systems -- 6. Dynamics of Outsourcing … Relationships -- 7. Corporate Strategic Management -- 8. Dynamics of CIO Performance -- 9. Knowledge Business Examples -- 10 …
Persistent link: https://www.econbiz.de/10011725853
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Business process improvement through e-collaboration : knowledge sharing through the use of virtual groups
Kock, Ned F. - 2005
"This book focuses on business process improvement, a key element of the most influential management movement since the …
Persistent link: https://www.econbiz.de/10011725855
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Business systems analysis with ontologies
Green, Peter (contributor); Rosemann, Michael (contributor) - 2005
Ontology provides a basis for evaluating, analyzing, and engineering business analysis methods. It is that type of theology that has allowed many organizations utilizing ontology to become more competitive within today's global environment. Business Systems Analysis with Ontologies examines the...
Persistent link: https://www.econbiz.de/10011725858