Research argues that e-government technologies have positive influences on politics and democracy, improving citizens' environment as well as their engagement with their government. Although much research indicates that e-government technologies have increased citizen participation, there is...

"This book explores the nature of the new challenges confronting citizens and local governments in the field of urban governance, exploring the role that Web 2.0 technologies play to promote citizen participation and empowerment in the city government"--Provided by publisher.

"This book provides organizational and managerial directions to support the greater use and management of electronic or digital government technologies in organizations, while epitomizing the current e-government research available"--Provided by publisher.

"This book provides real world examples of the successes and pitfalls faced by public sector organizations, including coverage of the process of adopting technology from the perspective of complicated social, practical, administrative, cultural, and legal pitfalls and opportunities"--Provided by...

This book provides a systemic-based inquiry platform to explore boundaries, limits, and advantages of information and communication technology use in the public decision making processes. With theoretical and practical contributions, this publication examines the impact of governmental...

This book addresses the emergent research and development issues for the most-advanced enterprise organizational paradigm of today's world: the virtual enterprise paradigm. Virtual enterprise is characterized as a dynamic agile network of independent enterprises sharing all resources, including...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book provides a broad working knowledge of all the major security issues affecting today's enterprise IT activities. Multiple techniques, strategies, and applications are thoroughly examined, presenting the tools to address opportunities in the field.It is an all-in-one reference for IT...

"This book presents business-technology alignment processes, interaction processes, and decision making processes, in order to help the reader study information technology from a dynamic, rather than a static, perspective. By introducing two simple tools from system dynamic modeling - causal...

Presents the theoretical and empirical research on the business value of information technology, as well as the use of management of information technology for increasing organizational performance and gaining strategic advantages. The betterment of information technology payoff and information...