"This book focuses on business process improvement, a key element of the most influential management movement since the …

management in organizations throughout the world"--Provided by publisher. …1. Web-enabled technologies assessment and management / Mehdi Khosrow-pour, Nancy Herman -- 2. Developing applications … -- 9. Web-based competency and training management systems for distance learning / Tammy Whalen, David Wright -- 10 …

-- 4. Dynamics of E-Business Infrastructure -- 5. Dynamics of Knowledge Management Systems -- 6. Dynamics of Outsourcing … Relationships -- 7. Corporate Strategic Management -- 8. Dynamics of CIO Performance -- 9. Knowledge Business Examples -- 10 …

-- Corporate strategies in a digital world: supply chain management and customer relationship management: development and …

Customer relationship management on internet and mobile channels -- Presenting large and complex information sets on … domain model for digital rights management -- Rates of change in ad hoc networks -- Loyalty differences in the effect of …

economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this …1. Electronic customer relationship management (eCRM) in a business-to-business marketing setting / Harriette Bettis …. Higgins -- 3. Customer service in electronic commerce applications / Joachim Griese -- 4. Customer relationship management in …

management of these technologies within organizations. It looks at both technical and organizational issues related to management …

to distribute, transact, and exploit digital multimedia content. With the growth of multimedia content, management and … protection become a critical issue, creating a need for digital rights management systems. This book highlights innovative … technologies used for the design and implementation of advanced e-commerce systems facilitating digital rights management and …

, trends and technologies in the field of the emerging sub-discipline of global information technology management, covering … Clustering in Knowledge Management: The Semantic Web Case / Steve Legrand and JGR Pulido -- Integrating Mobile Technologies in … Enterprise Architecture with a Focus on Global Supply Chain Management Systems / Bhuvan Unhelkar, Ming-Chien Wu, and Abbass …