The pervasive use of technology in business organizations has created a critical dependency on IT that calls for a specific focus on IT governance. This book presents insight gained through literature reviews and case studies to provide practical guidance for organizations that want to start...

The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

Cases on Information Technology Planning, Design and Implementation brings together a variety of real-life experiences showing how other companies and organizations have successfully, or not so successfully, planned, designed, and implemented different applications using information technology....

The advancement of computing and communication technologies have profoundly accelerated the development and deployment of complex enterprise systems, creating an importance in its implementation across corporate and industrial organizations worldwide. This handbook addresses the field of...

"This book presents the most current research on existing and emergent trends on conceptual modeling and information systems engineering, bridging the gap between research and practice by providing a much-needed reference point on the design of software systems that evolve seamlessly to adapt to...

With the inundation of emergent online- and Web-centered technologies, there has been an increased focus on intelligent information technologies that are designed to enable users to accomplish complex tasks with relative ease. This book provides cutting-edge research on the modeling;...

"This book provides a broad working knowledge of all the major security issues affecting today's enterprise IT activities. Multiple techniques, strategies, and applications are thoroughly examined, presenting the tools to address opportunities in the field.It is an all-in-one reference for IT...

Presents the theoretical and empirical research on the business value of information technology, as well as the use of management of information technology for increasing organizational performance and gaining strategic advantages. The betterment of information technology payoff and information...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book describes original, innovative works on IT systems for mass customization, and provides a multitude of solutions, tools, concepts and successful realizations of IT systems for mass customization. It discusses state-of-the-art mass customization while depicting the importance of IT in...