"This book brings together different perspectives on the understanding of e-service and mobile communication and their … logistics providers / Pier Paolo Carrus, Roberta Pinna -- E-service research trends in the domain of e-government: a … observatory / Ourania I. Markaki, Yannis Charalabidis, Dimitris Askounis -- Policy cycle-based e-government architecture for …

The information architecture of music / Jacques Steyn -- The physics of music / Jyri Pakarinen -- Expressing musical … information architecture of acoustic music instruments / Jacques Steyn …

Interoperability and Personalization / Maria Fasli -- A Mediation Architecture for Global Comparison Services / Hongwei Zhu, Stuart E …-Shoppers / Carla Ruiz Mafé, Silvia Sanz Blas -- Service Features, Customer Convenience, and Shopping Intention in the Context of Mobile … Commerce/ Wen-Jang (Kenny) -- How Good is Your Shopping Agent? Users' Perception Regarding Shopping Agents' Service Quality …

"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the … strategic and tactical value provided by effective service management"--Provided by publisher. … sector IT audit : an Australian case study / Lynne Gerke, Gail Ridley -- 6. Comprehensive architecture rationalization and …

"This book presents the emerging fields of service intelligence and service science, positioning them as the most … promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting … service computing processes"--Provided by publisher. …

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality …1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose … Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …

-- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala … of services / Holger Kett -- Service oriented innovation management: an open innovation approach for collaboration in … Strehl -- A method for the management of service innovation projects in mature organizations / Bernhard Schindlholzer, Falk …

social media and social networking in information service provision: a practical view / Edeama O. Onwuchekwa -- The social …

1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto …