This book collects an authoritative core of research investigating the notion that information communication technologies (ICTs) have the potential to improve the lives of people and contribute to enhancing social conditions in developing countries through such concepts as the Knowledge Society,...

Competitive intelligence (CI) is about gathering and analyzing environmental information for strategic purposes. To gather and analyze this information, information and communication technology (ICT) is an invaluable tool. Examples are: the Internet, data warehouses or specific applications for...

"Successful Strategies in Supply Chain Management provides the tools and techniques for organizations to streamline their supply chain. From acquiring resources to distribution outlets, this book touches on all phases of the supply chain, giving readers the assets they need to obtain that...

"The focus of the book is on managing innovation through bridging gaps created from theories, relative advantages or competitiveness, social differences, and innovation capability and performance"--Provided by publisher.

"This book provides an interdisciplinary treatment of issues raised by climate change in connection with its implications for society, environment and economy, particularly at the company and the supply chain levels"--Provided by publisher.

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...