This book presents a comprehensive collection of quality of service mechanisms for various access technologies and introduces existing and traditional approaches to traffic management for wireless technologies. With expert international contributions, this critical mass of knowledge covers both...

1. The panorama of information systems quality / Evan Duggan, Han Reichgelt -- 2. An overview of software quality concepts and management issues / Alain April, Claude Laporte -- 3. The different views of software quality / Bernard Wong -- 4. Making real progress with the requirements defects...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book provides evidence-based insights into the management and contribution of IT in organizations, to offer practical advice & solutions, models and tools that are instrumental in getting business value from IT"--Provided by publisher.

"The main scope of the book is to highlight the importance of intangible resources in business management, evidenced in their measurement and financial valuation, and the need for a strategic analysis that enables them to be identified and then assessed"--Provided by publisher.

1. A symbiotic model for information systems success determination / Kieren Jamieson -- 2. Measuring Information systems success: a comment on the use of perceptions / Cees J. Gelderman and Rob J. Kusters -- 3. Information systems for organizational effectiveness model: a rationale alignment /...

Technology innovation adoption and diffusion: a contrast of perspectives / Michael Workman -- IT/IS readiness maturity model / Mustafa Alshawi, Hafez Salleh -- RFID and labor management systems selection in the logistics industry / Cheryl A. Tibus, Linda L. Brennan -- Adoption of a new online...

"This book provides the basic vocabulary and managerial framework for managing strategically the IT workforce at the firm level. It also informs managers what tools and services are available to assess the skill levels of their IT workforce and job candidates. Finally, it gives different...

"This book presents applications of the Six Sigma DMAIC method for improving risk management in finance specifically elaborating on different aspects of financial risks analysis and management. It also explores different aspects of enhancing risk analysis and management in the various fields"--

"This book addresses the reason, principles and functionality of health and health care systems and presents a novel framework for revealing, understanding and implementing appropriate management interventions leading to qualitative improvement"--Provided by publisher.