1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book summarizes the state of the art in the emergent field of Corporate Environmental Management Information Systems, showing researchers, managers, engineers and information technology specialists how to develop and implement effective CEMIS"--Provided by publisher.

"This book provides an interdisciplinary treatment of issues raised by climate change in connection with its implications for society, environment and economy, particularly at the company and the supply chain levels"--Provided by publisher.

"This book focuses on the development of innovative techniques and tools that answer urgent questions in the global trend of sustainable economic development, providing researchers and business managers with a valuable resource for the development of green business and application of low carbon...

"This book addresses the importance of green technology and sustainability for technology, enterprise, and academic innovation in energy management, renewable energy, and carbon reduction strategies"--Provided by publisher.

"This book combines up-to-date research findings and relevant theoretical frameworks on the subject of micro-scale technologies being used to promote environmental sustainability, highlighting the impacts this technology has on energy production and remediation"--Provided by publisher.

"This book investigates the ethical frameworks within modern corporations and their impact on the communities they serve, focusing on autonomous decision making in complex quandaries"--Provided by publisher