. IT governance-based IT strategy and management : literature review and future research directions / Junghoon Lee … management : a concept for life cycle based quality management of IT-services / Claus-Peter Praeg, Dieter Spath -- 23. Measuring …"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the …

. Transactional properties of complex Web services / Li Li, Chengfei Liu, Xiaohui Zhao, Junhu Wang -- 3. Demand driven Web services … related research issues in service industry / Edward Hung -- 8. Business transformation workbench / Juhnyoung Lee, Rama …. Specification of context for management of service-oriented systems with WS-Policy4MASC / Vladimir Tosic, Rasangi Karunaratne …

Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused … management"--Provided by publisher. …

effect on the fields of marketing, management and information systems"--Provided by publisher. …Personality traits and consumer behavior in the mobile context: a critical review and research agenda / Kaan Varnali … -- The role of consumer innovativeness and trust for adopting internet phone services / JungKun Park, Te-Lin Chung, Won …

"This book provides original research on all aspects of service science, service management, service engineering, and … of services / Holger Kett -- Service oriented innovation management: an open innovation approach for collaboration in …-efficient city of tomorrow / Kyrill Meyer -- Mobile emergency management services targeting large public events / Jan Zibuschka …

This book provides a collection of comprehensive research articles on the rising demand for more informative consumer … services from e-commerce and agent technology researchers, academicians, and practitioners with an overview and references to …Comparison-Shopping Services and Agent Design: An Overview / Yun Wan -- The Next Generation of Shopbots: Semantic …

mobile services industry by combining novel ideas from complexity theory, from research on vertical integration strategies …The mobile services industry is going through a major transformation, which challenges many of the basic assumptions … behind the existing business models. As the business paradigm shifts from voice-centric to data-centric mobile services, the …

-- Social networking and the promotion of library services: what does the future hold? / Halimah Odunayo Amuda -- The role of … library: integrating social networking into library reference services / Ganiyu Ojo Adigun, Adebayo Muritala Adegbore, Halimah … Odunayo Amuda -- Use of social media in marketing library and information services in Nigeria libraries / Stella C. Nduka …

technological society through insightful examinations, theories, and research findings not covered by any other text to date …

"This book presents research and information on implementing and sustaining interdisciplinary studies in science …