1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book focuses on the advances in Web service quality, covering topics such as quality requirements, security issues, and development and integration methods of providing quality services. Covering both technical and managerial issues related to Web service quality, this authoritative...

1. The panorama of information systems quality / Evan Duggan, Han Reichgelt -- 2. An overview of software quality concepts and management issues / Alain April, Claude Laporte -- 3. The different views of software quality / Bernard Wong -- 4. Making real progress with the requirements defects...

This book provides a collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to...

In today's competitive and global business environments, knowledge is recognised as one of the most important strategic assets for modern organisations. In the light of this, knowledge management (KM) continues to receive much attention both from the academic and business communities. With...

This book addresses the relevance of knowledge management strategies for the advancement of organizations worldwide. This reference book contains comprehensive tools to systematically guide through a process that focuses on data gathering, analysis, and decision making.

The lack of formal semantics of applications and services to be integrated into business processes makes it difficult for software engineers and developers to interconnect heterogeneous applications. This book provides methods that incorporate and streamline processes that allow employees,...

To develop and sustain competitive advantage in the marketplace, organizations depend critically on competence and resources, knowledge and information exchanged both within and across partner organizations, and on process integration and management. This book presents research related to the...

Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...