1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book aims to assist researchers in both understanding and utilizing online data collection by providing methodological knowledge related to online research, and by presenting information about the empirical quality, the availability, and the location of specific online...

"This book concentrates on one particular and fast-growing application of mobile technologies: data acquisition for the tourism industry, providing travel agents, visitors, and hosts with the most advanced data mining methods, empirical research findings, and computational analysis techniques...

"This book presents applications of the Six Sigma DMAIC method for improving risk management in finance specifically elaborating on different aspects of financial risks analysis and management. It also explores different aspects of enhancing risk analysis and management in the various fields"--

This book presents a comprehensive collection of quality of service mechanisms for various access technologies and introduces existing and traditional approaches to traffic management for wireless technologies. With expert international contributions, this critical mass of knowledge covers both...

"This book addresses the reason, principles and functionality of health and health care systems and presents a novel framework for revealing, understanding and implementing appropriate management interventions leading to qualitative improvement"--Provided by publisher.

"This book offers a framework for measuring quality of service in the healthcare industry as it pertains to nursing, with insight into how new technologies and the design of personalized medicine have improved quality of care and quality of life"--Provided by publisher.

"This book provides the research and instruction used to develop and implement software quickly, in small iteration cycles, and in close cooperation with the customer in an adaptive way, making it possible to react to changes set by the constant changing business environment. It presents four...

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for...

The objective of this work is to provide opportunities for improving today's database systems using innovative development practices, tools and techniques. Each chapter of the book provides insight into the effective use of database technology through models, case studies or experience reports....