Chapter I. Basic Concepts of Information Systems Auditing / Rafael Rodríguez -- Chapter II. Adoption and Usage Patterns of a Framework for IT Control and Audit / Jane Fedorowicz, Ulric J. Gelinas -- Chapter III. ICT Security Auditing / Arturo Ribagorda, José M. Sierra -- Chapter IV. Audit of...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

This book presents a comprehensive collection of quality of service mechanisms for various access technologies and introduces existing and traditional approaches to traffic management for wireless technologies. With expert international contributions, this critical mass of knowledge covers both...

"This book offers a framework for measuring quality of service in the healthcare industry as it pertains to nursing, with insight into how new technologies and the design of personalized medicine have improved quality of care and quality of life"--Provided by publisher.

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for...

"This book highlights current research and trends from both professionals and researchers on health informatics as applied to the needs of patient safety and quality care, offering theory and practical approaches for patient needs"--Provided by publisher.

"This book discusses the re-evaluation of the conceptual base of information value and quality found in different forms of media; and how these concepts can be analyzed in real applications and business scenarios"--Provided by publisher.

Insights into the search behavior of non-medical professionals based on task difficulty and an evaluation against new generation medical information retrieval strategies / Anushia Inthiran, Saadat M. Alhashmi, Pervaiz K. Ahmed -- Indicating fields of inequalities regarding the access to health...

"This book presents applications of the Six Sigma DMAIC method for improving risk management in finance specifically elaborating on different aspects of financial risks analysis and management. It also explores different aspects of enhancing risk analysis and management in the various fields"--

"This book addresses the reason, principles and functionality of health and health care systems and presents a novel framework for revealing, understanding and implementing appropriate management interventions leading to qualitative improvement"--Provided by publisher.