acceptance of internet banking services in Greece / Miltiadis Makris, Harilaos Koumaras, Anastasia Konstantopoulou, Sotiris …"This book examines the various myriads of technical and organizational elements that impact services management …1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto …

-- Industrial Informatics and the Ecology of Innovation / Per Levén -- Making IT Visible / Katrin Jonsson -- Interactive …

/ Yogesh K. Dwivedi, Mohamad Hisyam Selamat, Banita Lal -- Citizens' adoption of pay-to-use e-government services: an empirical … for inclusive e-government services / Heiko Hornung, M. Cecília C. Baranauskas -- Diffusion of personalized e …-government services among Dutch municipalities: an empirical investigation and explanation / Vincent M.F Homburg, Andres Dijkshoorn …

-- The role of consumer innovativeness and trust for adopting internet phone services / JungKun Park, Te-Lin Chung, Won …-Moo Hur -- Examining behavioral intention toward mobile services: an empirical investigation in Greece / Theodora Zarmpou … online market / Michail N. Giannakos, Adamantia G. Pateli, Ilias O. Pappas -- Behavioral intention towards mobile banking in …

. Predicting the attitude toward mobile financial services in developing countries / Prateek Shrivastava -- 8. A technology …

management with the framework of ERM and Basel II / Junji Hiwatashi -- 3. IT development and the separation of banking and …

conceptual model of customer innovation centric / Amin A. Shaqrah -- 10. Customers knowledge and relational marketing: a Web 2 … -- 18. Adoption of electronic payment services by Iranian customers / Abbas Keramati ... [et al.] …

. Transactional properties of complex Web services / Li Li, Chengfei Liu, Xiaohui Zhao, Junhu Wang -- 3. Demand driven Web services …12. Process-oriented information modeling and exchange paradigm for the support of complex after sales services with …. Online-oriented service quality / Samar Swaid, Rolf Wigand -- 14. Business models for insurance of business web services …

Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services … as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10 …. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused …