The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

Process and productivity improvement in agile software development with process libraries: case study / Hugo A. Mitre, Leonardo Bermon-Angarita -- Technique for risk identification of software acquisition and information technologies / Gloria Piedad Gasca-Hurtado, Jaime Alberto Echeverri Arias,...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

With the increasing popularity of the Internet, electronic commerce, and enterprise applications, this book has been developed to focus on Unified Modeling Language (UML), Unified Process (UP) and other information modeling methods and methodologies, and involves conceptual, theoretical,...

"This book offers the latest research and development within the field, filled with case studies, research, methodologies and frameworks from contributors around the world and addressing a wide range of subject matters, levels of technical expertise and development, and new technological...

"This book generates a comprehensive overview of the recent advances in concepts, technologies, and applications that enable advanced business process management in various enterprises"--Provided by publisher.

In today's competitive and global business environments, knowledge is recognised as one of the most important strategic assets for modern organisations. In the light of this, knowledge management (KM) continues to receive much attention both from the academic and business communities. With...

The lack of formal semantics of applications and services to be integrated into business processes makes it difficult for software engineers and developers to interconnect heterogeneous applications. This book provides methods that incorporate and streamline processes that allow employees,...

"This book seeks to accelerate the collective understandings and implications on the management of business organizations; with an emphasis on theoretical explanations on the development of feral information systems"--Provided by publisher.

"This book explores technical integration challenges with a focus on identifying a viable solution on how to enable rich, flexible, and responsive information links, in support of the changing business operations across organizations"--Provided by publisher.