1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...

Process and productivity improvement in agile software development with process libraries: case study / Hugo A. Mitre, Leonardo Bermon-Angarita -- Technique for risk identification of software acquisition and information technologies / Gloria Piedad Gasca-Hurtado, Jaime Alberto Echeverri Arias,...

"This book offers the latest research and case studies on software engineering and development to assist organizations and software engineers in adding a measure of predictability to the software process"--Provided by publisher.

1. Developments in modern operations management and cellular manufacturing / Vladimír Modrák and Pavol Semanco -- 2. Decision support framework for the selection of a layout type / Jannes Slomp and Jos A.C. Bokhorst -- 3. Comparison of connected vs. disconnected cellular systems: a case study...

"This book aims to integrate different techniques into the world's fast-changing and dynamic society to better equip all readers and practitioners with the most effective knowledge of business and leadership practices"--Provided by publisher.

"This book offers the latest research in IS/IT applications related to business and operations management, with contributions in the form of case studies, methodologies, best practices, frameworks, and research"--Provided by publisher.

"This book explores the development of intelligent techniques for the information security in the area of biomedical image and signal processing. It emphasizes on data security and content protection in modern health care system"--

With the increasing popularity of the Internet, electronic commerce, and enterprise applications, this book has been developed to focus on Unified Modeling Language (UML), Unified Process (UP) and other information modeling methods and methodologies, and involves conceptual, theoretical,...