Causal Mapping for Research in Information Technology provides an introduction to causal mapping for IS researchers and practitioners and goes further to provide IS researchers and practitioners information to use in causal mapping for both research and application.

1. The panorama of information systems quality / Evan Duggan, Han Reichgelt -- 2. An overview of software quality concepts and management issues / Alain April, Claude Laporte -- 3. The different views of software quality / Bernard Wong -- 4. Making real progress with the requirements defects...

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