"This book contains an overview of new achievements in the field of e-business standards and protocols, offering in-depth analysis of and research on the development and deployment of cutting-edge applications"--Provided by publisher.

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...

"This book addresses the roles of knowledge management and information technology within emerging markets, exploring the current trends in supply chain management, knowledge acquisition and transfer mechanisms among supply chain partners, and knowledge management paradigms"--Provided by publisher

"The authors address Agile/Virtual Enterprises as a new organizational paradigm, highly dynamic reconfigurable agile networks of independent enterprises sharing all resources, including knowledge, market, customers, etc., and using specific organizational architectures that introduce the...