Process and productivity improvement in agile software development with process libraries: case study / Hugo A. Mitre, Leonardo Bermon-Angarita -- Technique for risk identification of software acquisition and information technologies / Gloria Piedad Gasca-Hurtado, Jaime Alberto Echeverri Arias,...

This book addresses the relevance of knowledge management strategies for the advancement of organizations worldwide. This reference book contains comprehensive tools to systematically guide through a process that focuses on data gathering, analysis, and decision making.

The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...

"This book offers the latest research and case studies on software engineering and development to assist organizations and software engineers in adding a measure of predictability to the software process"--Provided by publisher.

"This book provides researchers and practitioners with valuable information on advances and developments in emerging e-business models and technologies; it covers a variety of topics, such as e-business models, e-business strategies, online consumer behavior, e-business process modeling and...

"This book presents a collection of research associated with the emerging e-business technologies and applications, attempting to stimulate the advancement of various e-business frameworks and applications, and to provide future research directions"--Provided by publisher.

"This book presents emerging research surrounding the use and value of Radio Frequency Identification (RFID) technology for cost reduction, supply chain improvement, inventory management, and partner relationship management"--Provided by publisher.

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.