Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services … as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10 …. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused …

management : a concept for life cycle based quality management of IT-services / Claus-Peter Praeg, Dieter Spath -- 23. Measuring …

. Transactional properties of complex Web services / Li Li, Chengfei Liu, Xiaohui Zhao, Junhu Wang -- 3. Demand driven Web services …12. Process-oriented information modeling and exchange paradigm for the support of complex after sales services with …. Online-oriented service quality / Samar Swaid, Rolf Wigand -- 14. Business models for insurance of business web services …

its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services … software engineering capabilities in Japan using panel analysis / Yasuo Kadono -- Value-adding to public services through the … of services / Holger Kett -- Service oriented innovation management: an open innovation approach for collaboration in …

-- Social networking and the promotion of library services: what does the future hold? / Halimah Odunayo Amuda -- The role of … library: integrating social networking into library reference services / Ganiyu Ojo Adigun, Adebayo Muritala Adegbore, Halimah … Odunayo Amuda -- Use of social media in marketing library and information services in Nigeria libraries / Stella C. Nduka …

firm level. It also informs managers what tools and services are available to assess the skill levels of their IT workforce …

issues, and development and integration methods of providing quality services. Covering both technical and managerial issues …1. The development, testing, and deployment of a web services infrastructure for distributed healthcare delivery …, research, and training / Ghita Kouadri Mostefaoui -- 2. Multi-tier framework for management of Web services' quality …