"This book brings together different perspectives on the understanding of e-service and mobile communication and their … logistics providers / Pier Paolo Carrus, Roberta Pinna -- E-service research trends in the domain of e-government: a …

Commerce/ Wen-Jang (Kenny) -- How Good is Your Shopping Agent? Users' Perception Regarding Shopping Agents' Service Quality …-Shoppers / Carla Ruiz Mafé, Silvia Sanz Blas -- Service Features, Customer Convenience, and Shopping Intention in the Context of Mobile …

. Online-oriented service quality / Samar Swaid, Rolf Wigand -- 14. Business models for insurance of business web services …"This book presents the emerging fields of service intelligence and service science, positioning them as the most … promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting …

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality …1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose … Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …

Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.] -- Creating …"This book provides original research on all aspects of service science, service management, service engineering, and … -- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala …

Mora, Ovsei Gelman, Rory O'Connor, Francisco Alvarez, Jorge Macias-Luevano -- 22. Perspectives of IT-service quality …"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the … strategic and tactical value provided by effective service management"--Provided by publisher. …

social media and social networking in information service provision: a practical view / Edeama O. Onwuchekwa -- The social …

(SISP): a comprehensive conceptualization / Zijad Pita, France Cheong, Brian Corbitt -- A maturity model of strategic … information systems planning (SISP): an empirical evaluation using the analytic network Process / Zijad Pita, France Cheong, Brian …

Process -- Developing Strategies for Competitive Advantage -- The Internet Challenge to Public Service Broadcasters -- Civil …