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Increasingly, firms allow consumers to mass customize their products. In this study, the authors investigate consumers’ evaluations of different mass customization configurations when asked to mass customize a product. For instance, mass customization configurations may differ in the number of...
Persistent link: https://www.econbiz.de/10005304906
A central premise of relationship marketing theory is that economic benefits flow fromretaining customers. However, the …
Persistent link: https://www.econbiz.de/10005209950