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Tolerance zones in perceived service quality

Strandvik, Tore - 1994

Persistent link: https://www.econbiz.de/10000896229

Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services

Grönroos, Christian (contributor); … - 2000 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001536013

What is a virtual service? : Broadening the perspective on technology-based services

Isoniemi, Kristina (contributor); … - 2000 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001536545

Comparison standards in perceived service quality

Liljander, Veronica - 1995

Persistent link: https://www.econbiz.de/10000919835

Perceived quality in business relationships

Holmlund, Maria - 1997

Persistent link: https://www.econbiz.de/10000975013

Organizational cultures of Finnish hospitals in change

Enckell, Magnus - 1998

Persistent link: https://www.econbiz.de/10000980743

Do Well Managed Firms Make Better Forecasts?

Bloom, Nicholas; Kawakubo, Takafumi; Meng, Charlotte; … - National Bureau of Economic Research - 2021

We link a new UK management survey covering 8,000 firms to panel data on productivity in manufacturing and services. There is a large variation in management practices, which are highly correlated with productivity, profitability and size. Uniquely, the survey collects firms' micro forecasts of...

Persistent link: https://www.econbiz.de/10012794618

Services in the Domestic Economy and in World Transactions

Kravis, Irving B. - 1983

economic activities between services and corrmodities. Service industries -- those producing non-storable outputs -- have been … restrictions on direct foreign investment in service sectors.Also, it may beasked why,if growth is to be the criterion of special … negotiating effort, the commodity-service dichotomy is relevant. Why not search for fast qrowing sectors amonq cammodities as well …

Persistent link: https://www.econbiz.de/10012477978

Dog Eat Dog : Measuring Network Effects Using a Digital Platform Merger

Farronato, Chiara - 2020

Digital platforms are increasingly the subject of regulatory scrutiny. In comparison to multiple competitors, a single platform may increase consumer welfare if network effects are large or may decrease welfare due to higher prices or reduction in platform variety. We study the net effect of...

Persistent link: https://www.econbiz.de/10012482266

Aftershocks : The Impact of Clinic Violence on Abortion Services

Jacobson, Mireille - 2010

Between 1973 and 2003, abortion providers in the United States were the targets of over 300 acts of extreme violence. Using unique data on attacks and on abortions, abortion providers, and births, we examine how anti-abortion violence has affected providers' decisions to perform abortions and...

Persistent link: https://www.econbiz.de/10012462055