Technical advances in retail banking have had profound repercussions for the competitiveness of individual firms and for the sector as a whole. This paper looks at the role played by new technological resources within the context of organizational change and the products and services offered by...

Excerpt: Worldwide, governments are growingly focusing on free and open source software (FOSS) as a move toward transparency and the freedom to run, copy, study, change and improve the software. The European Commission (EC) is also supporting the development of FOSS [...]. In addition to the...