In many countries, caseworkers in a public employment office have the dual roles of counselling and monitoring … caseworkers' cooperativeness on the employment probabilities of their clients. Modified statistical matching methods reveal that … caseworkers who place less emphasis on a cooperative and harmonic relationship with their clients increase their employment …

dataset, which links Swiss unemployed to their caseworkers, we find positive employment effects of about 4 percentage points … caseworker and unemployed, does not lead to detectable effects on employment. These results, obtained by statistical matching …

We evaluate a randomized experiment of a statistical support system developed to assist caseworkers in Swiss employment … unemployed person. The support system was piloted in several employment offices. In those pilot offices, half of the caseworkers …