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~institution:"Institutet för Ekonomisk Forskning <Lund>"
~institution:"United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
2
Konsumentenverhalten
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Information technology
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Informationstechnik
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Schweden
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Selbstbedienung
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Anselmsson, Johan
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Institutet för Ekonomisk Forskning <Lund>
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Lund studies in economics and management
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ECONIS (ZBW)
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Complainants views
United States / Congress / Senate / Committee on the …
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1970
Persistent link: https://www.econbiz.de/10003135338
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Customer-perceived service quality and technology-based self-service
Anselmsson, Johan
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2001
Persistent link: https://www.econbiz.de/10001630599
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