recovery literature. Specifically, we focus on two theoretical frameworks: social justice theory and theories of emotion. We … justice on the elicitation of the specific emotion of anger with service recovery and satisfaction with service recovery …

So far, the Theory of Distributive Justice has tried to single out a unique criterion of Justice. In our opinion, we … live in a world in which different people hold conflicting ideas about justice. We propose a procedure for representing …

analyzed the effects of competition on the efficiency of banking systems without considering these aspects. The few studies …Increased competition and the attempts of European banks to increase their presence in other markets may have affected … the efficiency and credit risk. The first of this aspects is based on the incentive to the banks to reduce cost in order …

Hypothesis testing and statistical precision in the context of nonparametric efficiency and productivity measurement … noticeable in the case of banking efficiency studies, where the literature is immense. In this paper, we explore productivity … growth and productive efficiency for Spanish savings banks over the (initial) post-deregulation period 1992?1998 using Data …

This study analyzes the links between efficiency and the decentralization of competencies among Spanish local … municipalities were conferred on more competencies. In addition, the likely efficiency gains from enhanceddecentralization increase …

and increased competition) on production costs for the Spanish savings banks are the objectives of this study. We review … data panel and with the aim of checking on the possibility that each firm has a particular level of efficiency -captured by … isolating our estimates of technical change from the evolution of financial costs and, therefore, of the role of competition and …

. Three different stochastic measures of efficiency are used (based on three alternative distributional assumptions for …" hypothesis since, even though efficiency is the main determinant of profitability, market power (as reflected in a market share … variable), also affects profitability. The results obtained also show that market share is an inadequate proxy for efficiency …