Serrano-del-Rosal, Rafael; Vera-Toscano, Esperanza; … - Instituto de Estudios Sociales de Andalucía (IESA) - 2005
Background. User´s satisfaction is an important tool to evaluate the performance of healthcare services. Measures of satisfaction are important tools for research, administration and planning. Objectives. (i) Study patient satisfaction as a multidimensional concept including organizational...