User´s satisfaction is an important tool to evaluate the performance of healthcare services. This paper aims to provide the most suitable measure of quality assessment that can help policy-makers in the design and implementation of programs oriented to successfully increase healthcare...

Background. User´s satisfaction is an important tool to evaluate the performance of healthcare services. Measures of satisfaction are important tools for research, administration and planning. Objectives. (i) Study patient satisfaction as a multidimensional concept including organizational...