Examines the social consequences of restructuring and investigates the role social dialgue can play in finding socially responsible ways to mitigate the effects of restructuring. Includes brief comparisons with the banking and financial services industry, postal services and public utilities.

Discusses the impact of the crisis on the various aviation industry markets and segments on a regional, subregional and interregional basis, including both developed and developing countries.

Reviews the relationships between management and employees in the industry so as to better understand their responses to the crisis that followed the terrorist attacks of September 11.

Reviews trends from 1980 to 1996.