La ricerca sulla customer satisfaction di operatori e di direttori di 1° e 2° livello di un’Azienda Sanitaria Locale di Torino ha l’obiettivo di stimare lo scarto tra percezioni ed aspettative di qualità di operatori e di manager di 1° livello nei confronti dei dirigenti di riferimento...

[Analysis of the feelings and expectations of the middle management in hospital firms concerning the characteristics and aspects of Total Quality which are considered peculiar to the top management and Health Department. A study of the strategie factors that are necessary to form the element of...

[The area of organisation is the one to work in so as to improve products/services in health care firms, and to establish the transformation of professional behaviour. The actions and roles of middle management as a strategic entity in the case of the set-up of programs for improvement based on...

Patent citations have been widely used in order to study inter-technology and science-technology relations. The present work aims at: i) exploring time relations and distance between technical/innovative activities and scientific knowledge, using journal articles citations in patents as a proxy;...

Nanosciences and nanotechnologies (NST) are a developing scientifictechnological area in full expansion and evolution. Their character of General Purpose Technology has been assessed. Asian countries play a relevant role in the evolutionary path and growth of NST, as in some cases they present a...

The aim of this paper is to match the Italian small-medium firms’ (SMEs) need for technological innovation and the state and regional aid programs aimed at supporting innovation and technology. The purpose is to highlight existing capabilities and new opportunities in support of Italian SMEs...

The economics of innovation presents a lot of taxonomy of innovation. In this research you introduce the scale of innovative intensity (SIIN) based on a meta-taxonomy that subsume other, less comprehensive taxonomy. The SIIN is similar to the seismic scale of Mercalli used for measuring the...

The purpose of this paper, after accurate description of the taxonomies of the innovation available in economic literature, is to evaluate technological change on the basis of the effects provoked by the innovative waves on consumers, firms and markets. Similarly to the Mercalli-Cancani- Sieberg...

This paper aims to examine the evolution of Industrial Research in Italy in the last decades. The analysis provides a survey of the most important contributions in the literature; a careful definition of the concepts "basic, applied and pre-competitive research"; the theoretical foundation of R&D...

The new information and communication technologies represent both an important challenge and an opportunity for small and medium enterprises. In case of the industrial districts, low-price technologies, easy to implement and flexible to use could give a new impulse to the competitiveness of...