Dunleavy, Patrick; Margetts, Helen; Bastow, Simon; … - London School of Economics (LSE) - 2006
improving users’ experience of services. The average innovation nominated takes 24 months to deliver and costs £900,000, but a … minority of projects are much bigger and take longer. The innovation process in central government is top-down and dominated by … funding is cited as a key factor sustaining innovations, but using means to search for innovations such as specific innovation …