Cody, Scott; Nogales, Renée; Martin, Emily Sama - Mathematica Policy Research - 2008
In 2004, Florida’s Department of Children and Families modernized its approach to administering the food stamp, cash … assistance, and Medicaid programs by replacing the caseworker model with ACCESS Florida, a technology-driven system emphasizing … self-service. This report examines ACCESS Florida early in its implementation—July through September 2006. Initial …