substitute for trust built through repeated interactions. It also provides fertile ground for researchers seeking to gain a … deeper understanding of fundamental constructs of human behavior, such as trust, forgiveness, and their linkage to social … subjects, and find that the level of trust and forgiveness, and the effect of forgiveness on deterring future defections …

How did the diffusion of the Internet affect performance and product quality in the airline industry? We argue that the … growth patterns in Internet access, we find a positive relationship between Internet access and scheduled flight times. The …. We also find that despite longer scheduled flight times, flight delays increased as passengers gained Internet access …

) newspapers in the Internet. For this purpose, we build a model of multiple issues which allows each newspaper to choose quality … "business-stealing effect" and the "readership-expansion effect" of the aggregator. We find that the presence of the aggregator …

We consider a heretofore unexplored explanation for why platforms, such as Internet service providers, might impose …

The Internet has had profound effects on society, both positive and negative. In this paper we examine the effect of … the Internet on a negative spillover: hate crime. In order to better understand the link, we study the extent to which …, suggesting that the direct effect of the Internet on hate crime is primarily due to a heightening of pre-existing propensities to …

How has the Internet affected newspaper content? We build a dataset that matches newspaper readability measures to … Internet penetration at the county-year level from 2000 – 2008. We document a positive relationship between Internet … approach that uses lightning strikes to instrument for Internet penetration. Thus, contrary to a commonly held belief that the …

The Internet has drastically altered the nature of competition in the news industry. This article develops a model of …

A country’s human capital and economic productivity increasingly depend on the Internet due to its expanding role in … providing information and communications. This has prompted a search for ways to increase Internet adoption and narrow its … determinants of Internet access difficult to change in the short run. Internet content increases adoption and can be changed more …

While some broadband providers have called Internet content and application providers free riders on their … infrastructure, this is incorrect and misguided. End-users pay for their residential broadband providers for access to the Internet … broadband providers’ ISPs in order to reach their customers. This feature of the Internet has been one key factor that has …

telephone companies or cable operators) and instead are likely to act as a complement. Nor will competition in the Internet … lower prices being charged to residential Internet subscribers. This is true under a robust set of assumptions. Despite some …