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~institution:"National Bureau of Economic Research"
~institution:"Springer Fachmedien Wiesbaden"
~isPartOf:"Research"
~person:"Straus, Lennart"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
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2017
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