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Investing in Customer Capital
He, Bianca; Mostrom, Lauren I.; Sufi, Amir - National Bureau of Economic Research - 2024
measures investment in customer capital using sales and marketing expense from income statements, information on salaries paid … to workers in sales and marketing, and text from annual 10-K SEC filings describing firms' sales and marketing strategies … sales and marketing strategies. Industries focused on platform business models, online sales, and the production of high …
Persistent link: https://www.econbiz.de/10015145122
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Market Power and Redeemable Loyalty Token Design
Rogoff, Kenneth S.; He, Zhiheng; You, Yang - National Bureau of Economic Research - 2024
Digitalization led to a rapid expansion of loyalty tokens typically bundled as part of product price. An open question is whether issuers are incentivized to make loyalty tokens tradable, raising regulation issues for monetary and banking authorities. This paper argues that an issuer earns more...
Persistent link: https://www.econbiz.de/10015145151
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The Inner Workings of the Patient Centered Medical Home Model
David, Guy - 2016
The patient-centered medical home (PCMH) is a model for restructuring primary care with a focus on improved access to care and clinical excellence. However, to date, the evidence on its effect on healthcare utilization and expenditures has been quite mixed. One possible reason for this may lie...
Persistent link: https://www.econbiz.de/10012456248
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Can Intangible Capital Explain Cyclical Movements in the Labor Wedge?
Gourio, Francois - 2014
Intangible capital is an important factor of production in modern economies that is generally neglected in business cycle analyses. We demonstrate that intangible capital can have a substantial impact on business cycle dynamics, especially if the intangible is complementary with production...
Persistent link: https://www.econbiz.de/10012458763
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Learning by Doing in a Multi-Product Manufacturing Environment : Product Variety, Customizations, and Overlapping Product Generations
Egelman, Carolyn D. - 2013
Extending research on organizational learning to multi-product environments is of particular importance given that the vast majority of products are manufactured in such environments. We investigate learning in a multi-product facility drawing on exceptionally rich data for a manufacturing firm...
Persistent link: https://www.econbiz.de/10012458988
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College as Country Club : Do Colleges Cater to Students' Preferences for Consumption?
Jacob, Brian - 2013
This paper investigates whether demand-side market pressure explains colleges' decisions to provide consumption amenities to their students. We estimate a discrete choice model of college demand using micro data from the high school classes of 1992 and 2004, matched to extensive information on...
Persistent link: https://www.econbiz.de/10012459917
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Learning from Customers : Individual and Organizational Effects in Outsourced Radiological Services
Clark, Jonathan R. - 2013
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing. Though the consolidation of...
Persistent link: https://www.econbiz.de/10012459938
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Customer Capital
Gourio, Francois - 2011
Firms spend substantial resources on marketing and selling. Interpreting this as evidence of frictions in product …
Persistent link: https://www.econbiz.de/10012461466
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Understanding Bank Runs : The Importance of Depositor-Bank Relationships and Networks
Iyer, Rajkamal - 2008
We use a unique, new, database to examine micro depositor level data for a bank that faced a run. We use minute-by-minute depositor withdrawal data to understand the effectiveness of deposit insurance, the role of social networks, and the importance of bank-depositor relationships in influencing...
Persistent link: https://www.econbiz.de/10012464366
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Strategic Incompatibility in ATM Markets
Knittel, Christopher R. - 2006
We test whether firms use incompatibility strategically, using data from ATM markets. High ATM fees degrade the value of competitors' deposit accounts, and can in principle serve as a mechanism for siphoning depositors away from competitors or for creating deposit account differentiation. Our...
Persistent link: https://www.econbiz.de/10012466057