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Toward an Understanding of the Economics of Apologies : Evidence from a Large-Scale Natural Field Experiment

Halperin, Basil - 2019

We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...

Persistent link: https://www.econbiz.de/10012479628

Industry Structure, Segmentation, and Competition in the U.S. Hotel Industry

Butters, R. Andrew - 2019

This paper investigates how increases in concentration can be interrupted or reversed by changes in how firms compete on quality. We examine the U.S. hotel industry during the past half century. We document that starting in the early 1980s, quality competition came more in the form of costs that...

Persistent link: https://www.econbiz.de/10012480523

Hospitals As Hotels : The Role of Patient Amenities in Hospital Demand

Goldman, Dana - 2008

Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand. We use a marketing survey to measure amenities at hospitals in greater Los Angeles and analyze the choice behavior of Medicare pneumonia patients in this market. We find that...

Persistent link: https://www.econbiz.de/10012464028

Improving the Quality of Choices in Health Insurance Markets

Abaluck, Jason - 2016

Insurance product choice is a central feature of health insurance markets in the United States, yet there is ongoing concern over whether consumers choose appropriately in such markets - and little evidence on solutions to any choice inconsistencies. This paper addresses these omissions from the...

Persistent link: https://www.econbiz.de/10012455763

The Limits of Reputation in Platform Markets : An Empirical Analysis and Field Experiment

Nosko, Chris - 2015

We argue that reputation mechanisms used by platform markets suffer from two problems. First, buyers may draw conclusions about the quality of the platform from single transactions, causing a reputational externality across sellers. Second, for a variety of reasons we discuss, reputations will...

Persistent link: https://www.econbiz.de/10012457836

Free to Choose? Reform and Demand Response in the English National Health Service

Gaynor, Martin - 2012

The impacts of choice in public services are controversial. We exploit a reform in the English National Health Service to assess the impact of relaxing constraints on patient choice. We estimate a demand model to evaluate whether increased choice increased demand elasticity faced by hospitals...

Persistent link: https://www.econbiz.de/10012460086

Body-Worn Cameras and Adjudication of Citizen Complaints of Police Misconduct

Çubukçu, Suat; Sahin, Nusret M.; Tekin, Erdal; … - National Bureau of Economic Research - 2021

Police body-worn cameras (BWCs) have been the subject of much research on how the technology's enhanced documentation of police/citizen interactions impact police behavior. Less attention has been paid to how BWC recordings affect the adjudication of citizen complaints against the police. We...

Persistent link: https://www.econbiz.de/10012599309

Consumer Information and Price Discrimination : Does the Internet Affect the Pricing of New Cars to Women and Minorities?

Morton, Fiona Scott - 2001

Mediating transactions through the Internet removes important cues that salespeople can use to assess a consumer …'s willingness to pay. We analyze whether dealers' difficulty in identifying consumer characteristics on the Internet and consumers … discrimination. The second part of the paper turns to the role of the Internet. Online minority buyers who use the Internet Referral …

Persistent link: https://www.econbiz.de/10012470047

Learning from Seller Experiments in Online Markets

Einav, Liran - 2011

The internet has dramatically reduced the cost of varying prices, displays and information provided to consumers …

Persistent link: https://www.econbiz.de/10012461273

Coase, Hotelling and Pigou : The Incidence of a Carbon Tax and CO2 Emissions

Heal, Geoffrey - 2019

A carbon tax has been widely discussed as a way of reducing fossil fuel use and mitigating climate change, generally in a static framework. Unlike standard goods that can be produced, oil is an exhaustible resource. Parts of its price reflects scarcity rents, i.e., the fact that there is limited...

Persistent link: https://www.econbiz.de/10012480033

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