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Do Industrial Relations Affect Plant Performance? : The Case of Commercial Aircraft Manufacturing

Kleiner, Morris M. - 1999

management (TQM) and back again. How and why TQM is adopted may be just as important as whether it is adopted. Finally …, simulations from a counterfactual case show that major industrial relations events like strikes, slowdowns, and the TQM program …

Persistent link: https://www.econbiz.de/10012471367

Characteristics of TQM : Evidence from the RIT/USA Today Quality Cup Competition

Rosett, Joshua G. - 1999

This paper reports the results of a field study examining the use of TQM at 15 firms. The sample is drawn from winners …, 44 middle managers, and 17 front line workers. The interviews elicited information on the motives for adopting TQM, the … evaluation, compensation, and promotion, the use of teams, reallocation of authority, and the results of the TQM program. We use …

Persistent link: https://www.econbiz.de/10012471549

Designing Quality Certificates : Insights from eBay

Hui, Xiang; Jin, Ginger Zhe; Liu, Meng - National Bureau of Economic Research - 2022

Quality certification is a common tool to reduce asymmetric information and enhance trust in marketplaces. Should the certificate focus on seller inputs such as fast shipping, or include output measures such as consumer ratings? In theory, incorporating output measures makes the certificate more...

Persistent link: https://www.econbiz.de/10012814449

A New Mechanism to Alleviate the Crises of Confidence in Science-With An Application to the Public Goods Game

Butera, Luigi - 2020

Creation of empirical knowledge in economics has taken a dramatic turn in the past few decades. One feature of the new research landscape is the nature and extent to which scholars generate data. Today, in nearly every field the experimental approach plays an increasingly crucial role in testing...

Persistent link: https://www.econbiz.de/10012479325

Making the Numbers? "Short Termism" & the Puzzle of Only Occasional Disaster

Repenning, Nelson P. - 2010

industry to the low penetration of techniques such as TQM and continuous improvement. Yet a vigorous tradition in the …

Persistent link: https://www.econbiz.de/10012462289

Quality Disclosure and Certification : Theory and Practice

Dranove, David - 2010

This essay reviews the theoretical and empirical literature on quality disclosure and certification. After comparing quality disclosure with other quality assurance mechanisms and describing a brief history of quality disclosure, we address three key theoretical issues: (i) Why don't sellers...

Persistent link: https://www.econbiz.de/10012463006

Is More Information Better? The Effects of 'Report Cards' on Health Care Providers

Dranove, David - 2002

Health care report cards - public disclosure of patient health outcomes at the level of the individual physician and/or hospital - may address important informational asymmetries in markets for health care, but they may also give doctors and hospitals incentives to decline to treat more...

Persistent link: https://www.econbiz.de/10012470018

The Quality of Goverment

Porta, Rafael La - 1998

We investigate empirically the determinants of the quality of governments in a large cross-section of countries. We assess government performance using measures of government intervention, public sector efficiency, public good provision, size of government, and political freedom. We find that...

Persistent link: https://www.econbiz.de/10012472086

A New Model of Quality

Krishna, Kala - 1998

We develop a new model of quality to capture the idea that even if a customer chooses to purchase a product, it may fail to deliver.' In this event, the customer may wish to choose some other product. We model this as a two stage game where firms first choose quality and then price. We find that...

Persistent link: https://www.econbiz.de/10012472230

Product Quality and Worker Quality

Abowd, John M. - 1995

We study the relation between product quality and worker quality using an economic model that, under certain conditions, provides a direct link between product price, product quality and work force quality. Our measures of product quality are the evolution in the detailed product price relative...

Persistent link: https://www.econbiz.de/10012473810