1.Why do firms in the same industry adopt different management practices? …2.Does the adoption of a new management practice raise productivity? …3.If so, why does the new management practice raise productivity? …

Across many sectors, research has established that management explains a notable portion of productivity differences … across organizations. A remaining question, however, is whether it is managers themselves or firm-wide management practices … this setting, managers move between stores but management practices are set by firm policy and largely fixed, allowing us …