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Toward an Understanding of the Economics of Apologies : Evidence from a Large-Scale Natural Field Experiment
Halperin, Basil - 2019
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers … who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the …
Persistent link: https://www.econbiz.de/10012479628
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When Corporate Social Responsibility Backfires : Theory and Evidence from a Natural Field Experiment
List, John A. - 2017
's efficacy. This paper combines theory with a large-scale natural field experiment to connect CSR to an important but often … neglected behavior: employee misconduct and shirking. Through employing more than 3000 workers, we find that our usage of CSR … increases employee misbehavior - 20% more employees act detrimentally toward our firm by shirking on their primary job duty when …
Persistent link: https://www.econbiz.de/10012453544
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Exit, Tweets and Loyalty
Gans, Joshua S. - 2017
Hirschman's Exit, Voice, and Loyalty highlights the role of "voice" in disciplining firms for low quality. We develop a formal model of voice as a relational contact between firms and consumers and show that voice is more likely to emerge in concentrated markets. We test this model using data on...
Persistent link: https://www.econbiz.de/10012455634
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Platform as a Rule Maker : Evidence from Airbnb's Cancellation Policies
Jia, Jian; Jin, Ginger Zhe; Wagman, Liad - National Bureau of Economic Research - 2021
Digital platforms are not only match-making intermediaries but also establish internal rules that govern all users in their ecosystems. To better understand the governing role of platforms, we study two Airbnb pro-guest rules that pertain to guest and host cancellations, using data on Airbnb and...
Persistent link: https://www.econbiz.de/10012585362
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Generative AI at Work
Brynjolfsson, Erik; Li, Danielle; Raymond, Lindsey R. - National Bureau of Economic Research - 2023
, reduces requests for managerial intervention, and improves employee retention …
Persistent link: https://www.econbiz.de/10014250178
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Employee Response to Compulsory Short-Time Work
Fuchs, Victor R. - 1986
related. Time spent in other work rose with the presence of children, especially for women. Employee reaction to the program …
Persistent link: https://www.econbiz.de/10012476980
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The Geography of Remote Work
Althoff, Lukas; Eckert, Fabian; Ganapati, Sharat; … - National Bureau of Economic Research - 2021
We show that cities with higher population density specialize in high-skill service jobs that can be done remotely. The urban and industry bias of remote work potential shaped the COVID-19 pandemic's economic impact. Many high-skill service workers started to work remotely, withdrawing spending...
Persistent link: https://www.econbiz.de/10012616629
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Computerization and Immigration : Theory and Evidence from the United States
Basso, Gaetano - 2017
The changes in technology that took place in the US during the last three decades, mainly due to the introduction of computerization and automation, have been characterized as "routine-substituting." They have reduced the demand for routine tasks, but have increased the demand for analytical...
Persistent link: https://www.econbiz.de/10012453779
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International Trade and Job Polarization : Evidence at the Worker-Level
Keller, Wolfgang - 2016
- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all … workers and firms in Denmark between 1999 and 2009, we use instrumental-variables techniques and a quasi-natural experiment to …
Persistent link: https://www.econbiz.de/10012456360
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The Value of Bosses
Lazear, Edward P. - 2012
How and by how much do supervisors enhance worker productivity? Using a company-based data set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper...
Persistent link: https://www.econbiz.de/10012460346