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Quality certification is a common tool to reduce asymmetric information and enhance trust in marketplaces. Should the certificate focus on seller inputs such as fast shipping, or include output measures such as consumer ratings? In theory, incorporating output measures makes the certificate more...
Persistent link: https://www.econbiz.de/10012814449
This essay reviews the theoretical and empirical literature on quality disclosure and certification. After comparing quality disclosure with other quality assurance mechanisms and describing a brief history of quality disclosure, we address three key theoretical issues: (i) Why don't sellers...
Persistent link: https://www.econbiz.de/10012463006
We investigate empirically the determinants of the quality of governments in a large cross-section of countries. We assess government performance using measures of government intervention, public sector efficiency, public good provision, size of government, and political freedom. We find that...
Persistent link: https://www.econbiz.de/10012472086
We develop a new model of quality to capture the idea that even if a customer chooses to purchase a product, it may fail to deliver.' In this event, the customer may wish to choose some other product. We model this as a two stage game where firms first choose quality and then price. We find that...
Persistent link: https://www.econbiz.de/10012472230
We study the relation between product quality and worker quality using an economic model that, under certain conditions, provides a direct link between product price, product quality and work force quality. Our measures of product quality are the evolution in the detailed product price relative...
Persistent link: https://www.econbiz.de/10012473810
We develop a two-country model of endogenous innovation and imitation in order to study the interactions between these two processes. Firms in the North race to bring out the next generation of a set of technology-intensive products. Each product potentially can be improved a countably infinite...
Persistent link: https://www.econbiz.de/10012475836
determinant of shipping costs. Improving port efficiency from the 25th to the 75th percentile reduces shipping costs by 12 percent … explain variations in port efficiency and find that they are linked to excessive regulation, the prevalence of organized crime …
Persistent link: https://www.econbiz.de/10012468340
theory to capture port technology, with tools from demand estimation. We use our framework, together with a collection of … unveils three policy-relevant messages: (i) investing in port infrastructure can lead to substantial trade and welfare gains …) there are sizable spillovers across ports, as investing in one port can decongest a wider set of ports, suggesting that …
Persistent link: https://www.econbiz.de/10014544781
This study analyzes the impact of major industrial relations variables on productivity within a plant that assembles …, slowdowns, and tough union leaders influenced the productivity of this plant by both large percentages and absolute dollar … productivity impacts of movements from traditional adversarial management, which is the norm in this industry, to total quality …
Persistent link: https://www.econbiz.de/10012471367
This paper reports the results of a field study examining the use of TQM at 15 firms. The sample is drawn from winners and finalists of the RIT/USA Today Quality Cup. The authors interviewed 75 employees (5 per firm) including 14 executives, 44 middle managers, and 17 front line workers. The...
Persistent link: https://www.econbiz.de/10012471549