We demonstrate how publicly available ratings of Internet stores can be used to perform actionable importance-performance analysis (IPA). We use a panel of 422 non-food online merchants, which allows us to account for store-specific effects, and therefore obtain better estimates of each...

The publication credit allocation problem is one of the fundamental problems in bibliometrics. The solution of this problem provides the basis of further research. There are two solutions which do not require any additional information: equal weights measure and Shapley value. Until recently...