Introduction to the special issue on organizational learning and knowledge management James Y.L. Thong, Patrick Y.K. Chau, Kar Yan Tam -- A conceptual model for virtual organizational learning Fu-ren Lin, Sheng-cheng Lin -- Knowledge sharing through intranet-based learning : a case study of an...

The benefits of eCRM -- The challenge of eCRM -- Making the transition to the internet age -- Improving e-customer retention -- Creating new markets for customers with diverse needs -- Automating the customer loyalty process -- Employee loyalty in the e-corporation -- Personalizing your...

The financial industry is under constant pressure to improve profits, attract and retain high-value clients, and maintain brand equity. This book gives marketing and sales professionals the information they need to produce maximum value from each marketing dollar. Anyone in the financial...

Progressive companies claim to focus on customers, yet too few understand how to profitably deliver what their customers truly value. Award winning business architects, Jeffrey Shuman and Janice Twombly have developed a proven method for measuring the value of every relationship

Foundations -- An introduction to inter-organizational information systems with selected bibliography / Sean B. Eom -- A typology of inter-organizational information systems / Joseph B. O'Donnell, Bonnie C. Glassberg -- Classifying B2B inter-organizational systems : a role linkage perspective /...

Chapter I Customer Relationship Management -- A Strategy for Success in Electronic Commerce Nils Madeja, Detlef Schoder 1 -- Chapter II Customer-centric Internet Strategies: Achieving Competitive Advantage through CRM Calin Gurau 21 -- Chapter III eCRM Integration in E-Business: First Line of...

Collaborative Commerce Eldon Y. Li, Timon C. Du -- Electronic Collaboration, Communication and Cooperation: A Taxonomy and a Prototype Gregoris Mentzas, Georgia Bafoutsou -- Collaborative Product Development George Q. Huang -- Collaborative Engineering Manuel Contero, Carlos Vila --...