ERP Systems are developed to assist information management and analysis to organisations for gaining business advantage. Although ERP systems claim to produce competitive advantage for companies investing on ERP, it is still questionable (See [9]: Powell, 1997). This is also valid for IT in...

In this study we develop a Decision Support System tool to monitor and understand the characteristics of emergency departments of NSW Hospitals management systems in detail to find cost effective solutions to service quality improvements. In the past researchers have used statistical,...