This second volume of the Partnership for Democratic Governance Series investigates whether ‘contracting out’ core government functions and services has been conducive to capacity development. Each case study discusses the evidence and emerging lessons of contracting out in fragile and...

This report examines the work of the business ombudsman institutions of Georgia, Kazakhstan, Kyrgyzstan, Ukraine and Uzbekistan in order to identify their successful practices, as well as gaps that can be addressed through mutual learning and knowledge sharing. It reviews key aspects of the work...