Colombia has undergone profound change over the last ten years and has made significant progress in implementing its governance agenda with policies that aim to strengthen its institutions and promote sustainable, inclusive growth in all regions of the country. The Public Governance Review...

Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable. This book looks at new thinking and practice in OECD countries in five different areas: Making electronic services more...

Finland’s traditional Nordic model is under pressure: A rapidly ageing society, the global economic crisis and growing societal disillusionment require the public administration to be strategically agile in order to maintain fiscal sustainability and to respond to a complex and rapidly...